What it looks like when a business gets its time back.
CASE STUDY
Where they started
Orders from shows, phone calls, and the website were tracked on paper.
The online store’s checkout needed work before customers could buy.
88 of their web pages weren’t showing up when people searched Google.
What we built together
Program: Build With Me
One place to track every order, from shows, phone calls, and the website. It works even without internet at shows, so no order gets missed.
An online checkout that works, with shipping costs added automatically.
One website where customers pick engraving or 3D printing, and cmaengraving.com takes engraving customers straight to the right place.
Professional email addresses for both businesses.
New descriptions for all 260 products and 42 pages, written to help customers find them on Google.
I took the same approach I used inside two large companies: diagnose first, then work out the solution. Once I understood how their business runs, I worked out which tool suited it best and built the order system around the way they already work. I’ve kept improving it as their needs became clearer, including three significant new features that continue to streamline how they manage orders.
I worked with them the same way I’ll work with you. I learn your business and where it could be improved. I work out which solution suits it best. Then we put it in place, with you as involved as you want to be. After that, you have the option to keep me on, so the system keeps up as your needs change.
See their work: cma3d.com · cmaengraving.com
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